A new medical telephone service for people living in Cambridgeshire is now live across the county, including Peterborough. 111 will connect the caller to a team located in Cambridgeshire of fully trained call advisers, who are supported by experienced nurses and paramedics.
They will ask the caller questions to assess the symptoms, and give them healthcare advice they need or direct the most appropriate and available local service. People should use the NHS 111 service if they need medical help or advice urgently but it’s not a life-threatening situation.

Callers should use 111 if:

• It’s not a 999 emergency
• They think they need to go to A&E or another NHS urgent care service;
• They don’t think they can wait for an appointment with their GP; or
• They don’t know who to call for medical help.

Where an ambulance is required, they will dispatch one immediately – just as if the caller had originally dialled 999.

For immediate, life-threatening emergencies, people should continue to call 999. For more details and background information see the Cambridgeshire and Peterborough Clinical Commissioning Group web site.